Account Creation, Family Access & Corporate Verification
When you first open Mental Health Change, you begin with a 3-step sign-up wizard designed to verify your company-sponsored benefits securely.
The 3 Sign-Up Steps You Will Encounter:
Enter your work or personal email. If your email was pre-authorized by MHC Super Admin or your company HR (or accessed via an invitation link ?token=...), your organization and covered session quota are automatically detected. Any personal or corporate email domain is supported. Minor dependents under 18 are covered under your household benefit.
Provide your First Name, Last Name, Date of Birth, and your employer's Company Access Code (e.g. TECH-01, if not using a magic token). If an error occurs, an instant alert banner provides support at help@mentalhealthchange.ie.
Set a secure password (minimum 6 characters) and accept the Terms of Service and Clinical Privacy Policy to activate your secure account workspace.
Important Email Communication Policy
If you choose to enter a preferred personal email address instead of your work email, this preferred address is securely shared with your therapist/coach and care team for off-platform appointment updates, calendar invitations, and session notifications.
Selecting Your Topics of Focus (Taxonomy v3)
To match you with a provider who specializes in your exact situation, you select up to 3 focus areas from 5 macro categories.
Selection Rules:
- ✓ 1 Mandatory Primary Topic: The core priority you want to work on immediately (has highest matching weight in our affinity engine).
- ✓ Up to 2 Secondary Subtopics: Complementary goals you may explore as your journey progresses (fully editable later).
Adaptive Clinical Well-Being Screening
The clinical questionnaires hold the highest hierarchy in determining whether Coaching or Clinical Counseling is the appropriate care modality for you.
The 3 Evidence-Based Screeners:
Our intelligent screening is adaptive: it asks brief 2-question screeners first and only expands to full evaluations if potential symptoms are detected.
| Assessment | Questions | Score / Condition | Clinical Meaning | Care Recommendation |
|---|---|---|---|---|
| WHO-5 General Well-Being |
5 Items (0–100%) |
≥ 51 29 – 50 ≤ 28 |
High well-being & vitality Moderate / reduced well-being Potential depressive symptoms |
Coaching Counseling Alert → Counseling |
| PHQ-2 / PHQ-9 Depression Screener |
PHQ-2: 2 Items PHQ-9: 9 Items |
PHQ-2 ≤ 2 PHQ-2 ≥ 3 PHQ-9: 10–19 PHQ-9 ≥ 20 or Item 9 > 0 |
Minimal depression Expands to full PHQ-9 Moderate to severe depression Severe risk / Self-harm thoughts |
Coaching Adaptive Expansion Counseling Alert → Counseling |
| GAD-2 / GAD-7 Anxiety Screener |
GAD-2: 2 Items GAD-7: 7 Items |
GAD-2 ≤ 2 GAD-2 ≥ 3 GAD-7: 10–14 GAD-7 ≥ 15 |
Low anxiety Expands to full GAD-7 Moderate anxiety Severe anxiety symptoms |
Coaching Adaptive Expansion Counseling Alert → Counseling |
Why This Hierarchy Protects You
Even if you choose a Coaching-oriented topic (such as "Work-Life Balance" or "Goal Setting"), if your clinical questionnaires indicate elevated anxiety or depression (e.g. GAD-7 ≥ 10 or PHQ-9 ≥ 10), our system automatically safeguards your health by recommending a licensed clinical therapist instead of an unspecialized coach.
Crisis Risk Safeguards & Priority Care Protocol
Your safety is our absolute priority. When clinical scores cross critical thresholds, immediate multi-layered safeguard protocols activate automatically.
What Triggers a Crisis Risk Alert?
A Crisis Risk alert triggers if any of the following occur: WHO-5 ≤ 28, PHQ-9 Item 9 > 0 (thoughts of death or self-harm), PHQ-9 Total ≥ 20, or GAD-7 Total ≥ 15.
The member is instantly provided with local crisis helpline information (Samaritans 24/7 Hotline: 116 123) and immediate coping resources directly on screen.
Your account is flagged at the top of the provider priority queue. An urgent alert email is sent to the assigned Therapist, Clinical Lead, and Administrator requiring outreach within 72 hours.
During your first session, your therapist is clinically mandated by the system to co-create and submit a Safety Care Plan before closing the session record.
Crisis Risk 3-Question Assessment
In high-risk scenarios, a brief 3-question safety screener (Are you able to keep yourself safe? Do you have means? Do you have an active plan?) confirms your immediate safety and directs you to emergency medical care if needed.
Smart Matching & The 3-Step Override Feature
Our algorithm pairs you with specialists based on your focus areas and clinical needs, while always giving you the freedom to choose your preferred professional.
How the Matching Engine Works:
The platform calculates an Affinity Score:
Score = (3 × Primary Topic) + (1 × Subtopic 1) + (1 × Subtopic 2) + Availability.
It presents you with 2 Recommended Specialists, featuring 1 Highlighted Option as your optimal match for seamless 1-click connection.
Want to Choose a Different Specialist? The 3-Step Override:
You are never locked into the automated recommendation. By clicking "Override Recommendation & Explore All Bios", you can:
Review clear definitions of Coaching (goals/development) vs Counseling (clinical therapy).
Toggle between all available Counseling Therapists and Certified Coaches.
Browse full biographies, photos, specialties, and select your preferred provider directly.
The "Successful Registration & Classification" Milestone
At what exact moment is your onboarding considered fulfilled and 100% complete in the system?
Official Success Verification Checklist
All 4 criteria below must be completed for your profile to be classified as fully registered:
1. Corporate Eligibility & Identity Verified
Company affiliation confirmed via valid employer code or company invitation token; date of birth and user authentication credentials securely established.
Status: Verified & Active2. Focus Topics Configured (1 Primary Mandatory + Up to 2 Secondary)
At least one primary focus topic selected from the 5 macro domains (Emotional, Professional, Relationships, Physical, Financial) and saved to your member profile.
Status: Profile Goals Saved3. Adaptive Clinical Screening Completed & Care Modality Classified
WHO-5 completed and evaluated; PHQ-2 and GAD-2 completed (along with full PHQ-9 or GAD-7 if triggered). System records your clinical baseline score and assigns your clinical pathway (COACHING vs COUNSELING).
4. Provider Connection Established (Match or Override Confirmed)
A dedicated licensed therapist or certified coach is officially linked to your account via 1-click match or override selection, unlocking your personalized dashboard, secure chat, and session booking calendar.
Status: Provider Assigned & Dashboard UnlockedPost-Onboarding: Intake Form, Booking, Policies & Final Evaluation
What happens after onboarding is complete? Here is how your ongoing care journey unfolds.
Fill out the specialized Intake Form tailored to your modality (Coaching or Counseling background) and receive an introductory welcome message in your secure client chat.
Book sessions directly from your "Your Schedule" tab. Automatic reminder emails are delivered 48 hours prior to each session with one-click confirmation or rescheduling.
To respect our specialists' time, cancel or reschedule at least 24 hours in advance (or 48 hours if specified on your therapist's bio). Late cancellations count toward your covered quota.
During your final scheduled session (typically session 6), you and your therapist re-take the WHO-5, PHQ-9, and GAD-7 together to quantify your clinical improvement. The system requires this assessment before final case completion.
Clinical Triage & Recommendation Simulator
Adjust the sliders below to explore how different score combinations determine the care pathway in real time.
Baseline vitality is strong. A certified coach will partner with you on workload, healthy habits, and goal achievement.
Frequently Asked Questions
Common questions regarding client onboarding, confidentiality, and provider matching.
1. Direct Company Onboarding: HR Directors pre-enrolled by MHC Administration can register their organization directly at company/welcome.php to configure company settings and immediately access their Corporate Health Hub.
2. Dual-Role Elevation: An existing employee or manager can register as a client (using any business or personal email—domain match is not mandatory). Once logged in, click your profile name in the topbar and select "Request Hub Access". Your request is automatically routed to
clients@mentalhealthchange.ie and copied to your MHC Account Manager (David Doyle). Once approved by Admin, you can toggle seamlessly between your personal client wellbeing view and the Mental Health Change Corporate Hub.