Frequently Asked Questions

It is a mental wellness platform that you have access to as a benefit offered by your employer. It provides quick access to personalized mental health support, including one-on-one video sessions, therapy and self-serve resources to help you in your day-to-day life.

We support a wide range of areas including:

• Emotional Well-being: anxiety, depression, grief, mindfulness
• Professional Well-being: burnout, career change, work-life integration
• Relationships: communication, parenting, family
• Physical & Financial Well-being: sleep, healthy diet, financial goals

Based on your company plan, you typically have access to:

• One-on-one video sessions with certified coaches
• One-on-one video sessions with licensed clinical therapists
• A library of self-serve resources (guided meditations, digital courses)

Services not covered include: Emergency Crisis Services, psychiatry, inpatient or residential treatment, hospitalization, intensive outpatient treatment, long-term counseling, and prescription medication. Please check with your health plan for coverage of these excluded services.

Therapy is conducted by accredited mental health professionals who are trained to treat clinical difficulties (e.g., depression, anxiety).
Coaching is collaborative and focuses on non-clinical issues (e.g., personal growth, financial well-being, professional development).

We are committed to finding a care professional you feel comfortable with. If you do not feel aligned with your current provider, you can easily request to be matched with someone new by contacting our support team via the app. Or by sending an email to clients@mentalhealthchange.ie. Your trust and comfort are our priority.

1. Download the app or go to our portal.
2. Sign up with your work email and company name.
3. Complete a quick well-being assessment to define your preferences.
4. Get your personalized care plan with a combination of one-on-one and self-serve resources.

Similar to a physical check up with your doctor, the well being assessment serves as a checkup for your mental health. It also aids our providers to customize your personalized plan for therapy or coaching.

All information submitted through the application is kept strictly confidential. No individual usage data will ever be shared back with your employer. Employers only receive aggregate engagement reports at the company level to protect your privacy.

Yes. All information between you and your provider is confidential, except in specific legal or life-threatening cases such as:

• You are at risk of harming yourself and/or others
• Suspected child, elder or dependent adult abuse, past or present
• Court subpoenas

We use HTTPS encryption for all data exchanged. Both chat and video use end-to-end encryption. Message contents are encrypted in transit via SSL (TLS v1.2) and stored encrypted in a secure secrets management system.